PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

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Penetek warrants all products, parts, components, and the manufacturing process are compliant with the spec standard according to the spec approval sheet and are free from defects in material and workmanship under normal use and service under the warranty period. Should there be defects present on products, parts, components, and the manufacturing process, Penetek is responsible for repair and replacements under the warranty period, which is 25-37 months from the shipping invoice date. If you require a longer period or some not listed conditions, please contact our sales for extended services. Penetek Technology excels in delivering robust industrial PC and POS solutions, including touchscreen kiosks and rugged computing systems. Specializing in both standard and OEM POS configurations, we offer reliable, high-performance products designed to meet diverse industry needs. Our advanced open frame PCs and panel PCs stand out in the market, ensuring top-tier functionality and durability for industrial automation and retail environments.

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Penetek Warranty Policy. | Reliable industrial computing solutions

Penetek Warranty Policy.

Warranty Policy

Penetek warrants all products, parts, components, and the manufacturing process are compliant with the spec standard according to the spec approval sheet and are free from defects in material and workmanship under normal use and service under the warranty period. Should there be defects present on products, parts, components, and the manufacturing process, Penetek is responsible for repair and replacements under the warranty period, which is 25-37 months from the shipping invoice date. If you require a longer period or some not listed conditions, please contact our sales for extended services.

Service Terms and Conditions

1. Limited Warranty

● Non-Coverage Areas:

All units must be returned with a valid Return Merchandise Authorization (RMA) number. Penetek reserves the rights to decline the repair service on units returned without a valid RMA number.

Penetek reserves the rights to decline the repair service, and/or charge the repair service fee at the customer expense when the following conditions are presented:
a. Natural disasters such as fire, water, land movement, weather and other consequence of the natural hazards.
b. Unexpected inrush current, voltage occurrences and environmental abnormalities.
c. Improper product usage, maintenance, and assemble/dissemble methods. This includes cosmetic damages such as scratches and cracks found from the case/enclosure in which they do not affect the normal functionality.
d. Software installation and settings
e. Use unauthorized serial number label and unauthorized change on serial number on the label.
f. Computer Virus
g. Improper usage on testing equipment and gears on product testing.
h. Submission to unauthorized manufacturer or third-party unit for repair service.
i. Fails to be compliant with the safety notice listed in the system safety label when using or maintaining the system.
j. Accidental incidents (for example, data loss caused from the storage device crash).
k. Non-copyright protected software usage.
l. Peripherals and/or accessories in which are not listed in the default and/or customized shipping package and/or in which their specifications are out of the system supporting range.

2. Acknowledgement

RMA return service charges will be treated as non-warranty RMA service charge if the defects are raised from CID.

Dead on Arrival (DOA)

● DOA units are defined as below DOA units are products fail to work within 21 days by air, 42 days by sea from the units receiving date.

CID (Customer Induced Damage) and NDF (No Defect Found)

● CID and NDF status will be notified to the customer when RMA inspection process is completed.

Service

● General RMA: Applies to returned items/units which are Within/Out Of Warranty, and are not out of stock/discontinued product, and also not technically un-repairable parts.

● Un-serviceable RMA: Applies to returned items/units which are out of stock/discontinued product and technically un-repairable parts. Within Warranty items/units will be replaced with upgraded models, similar class or series.

Turn-Around Time
● RMA Completion Turn-Around

This is the duration time for Penetek to complete the RMA repair service. In general, turn-around time is 30 working days counting from the date when RMA returned items arrives to Penetek RMA facility. The turn-around time varies according to the RMA return quantity received at Penetek RMA facility.

● RMA Number Turn-Around

This is the duration time for the customer to submit Penetek shipping documentation. The turn-around time starts when Penetek issues the RMA number to the customer. RMA number is valid for the period of two months prior to the expiration. The customer will have the period of two months to submit Penetek shipping documentation from the date of receiving RMA number issued from Penetek.

Shipping Fee
● DOA

Inspection and return shipping fee will be charged at the customer's expense when the following causes of RMA return damages are present

◎ Customer Induced Damage (CID)

◎ No Defect Found (NDF)

● RMA

◎ Incoming RMA to Penetek is charged at customer's expense.

◎ Outbound RMA to the customer is charged at Penetek's expense.

Non-Warranty RMA Service Charge & Extended Warranty Charge

Please contact to our sales representative.

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Penetek Technology, Inc. is a leading Taiwanese manufacturer of state-of-the-art POS systems and industrial panel PCs since 2013. With over two decades of experience in all-in-one touch terminals, the company excels at delivering customized solutions that incorporate the latest embedded and desktop/server CPU technologies. Designed for high reliability and long life, their products are ideal for industries that require rugged performance in harsh environments. Penetek's commitment to customer-focused innovation and comprehensive OEM/ODM services make it a leader in its field, serving the global needs of food service, retail and industrial automation.

Known for our commitment to quality and innovation, Penetek offers a wide range of products that meet the unique needs of the retail, hospitality and industrial sectors. Our state-of-the-art all-in-one POS systems integrate multiple functions into a single unit, improving the user experience and operational efficiency. Industrial panel PCs are designed to withstand harsh conditions, making them ideal for demanding environments. In addition, our interactive kiosks are designed to increase customer loyalty and streamline service operations. With over a decade of industry experience, Penetek ensures that each product in our versatile lineup is precision engineered and designed to exceed performance expectations. Our commitment to technological advancement and customer satisfaction positions Penetek as a trusted partner in the global marketplace.

PENETEK has been providing customers with high-quality, customizable POS and industrial computing solutions, both with advanced technology and 20 years of experience, PENETEK ensures that each customer's requirements are met.