PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

For the main screen and the 2nd display (D2109 and SD1000S) | Secure Payment POS Hardware for Reliable Retail Operations

Penetek summarized questions regarding main screen and the 2nd display, if none of these can describe the symptoms you have, please contact our Customer Service by email at service@penetek.com. Penetek Technology, Inc. is a leading Taiwanese manufacturer providing state-of-the-art POS systems and industrial panel PCs to the global market. Specializing in customizable solutions, we cater to the unique needs of retail, hospitality, and industrial sectors. Our commitment to innovation and quality ensures reliable and efficient products that enhance operational efficiency and customer satisfaction.

For the main screen and the 2nd display (D2109 and SD1000S) | Affordable Industrial POS Systems for Retail and Hospitality | Penetek

For the main screen and the 2nd display (D2109 and SD1000S) | High-performance industrial PCs

For the main screen and the 2nd display (D2109 and SD1000S)

Penetek summarized questions regarding main screen and the 2nd display, if none of these can describe the symptoms you have, please contact our Customer Service by email at service@penetek.com.

Why LCD not powered on even though the power LED is in blue color?

Please open the system and make sure the LCD Power Cable is properly connected. For eDP type of LCD panels, please check the eDP panel is firmly connected. If it still doesn’t work, please contact the service technician.

Why my screen snowing or shaking?

Make sure LVDS Cable is connected firmly.

Why it shows a white screen when the system boots up?

Check if LVDS Cable is loose.

Why I cannot adjust the brightness of the Windows 10 quick action icon on the lower right-hand side?

Please check the LCD panel and the mainboard if they are connected with the eDP connector. If not, please adjust the brightness in the "Display" under the "System" in the Windows Control Panel.

Why the 2nd display / monitor doesn't show anything on the screen after power on?

Please check if the VGA cable is firmly connected to the VGA port on the system.

Why the 2nd display / monitor (D2109 and SD1000S) doesn't show anything on the screen after power on?

If you are using D2109, please check the VGA cable is firmly connected to the VGA port on the system. Then, check the BIOS setting if the VGA port power has been turned ON. If you are using SD1000S, please reconnect the USB cable to the USB port on the system. If it still doesn't work, please connect the 2nd USB cable to the system.

For the main screen and the 2nd display (D2109 and SD1000S) | Custom Touchscreen POS Terminals for Enhanced Retail Efficiency

Penetek Technology, Inc., based in New Taipei City, Taiwan, has been a leading provider of advanced POS systems and industrial panel PCs since 2013. Specializing in customized touchscreen kiosks, POS terminals, and rugged computing systems, Penetek delivers high-performance solutions for retail, hospitality, and industrial automation. With a commitment to quality and innovation, Penetek offers OEM/ODM services to meet diverse customer needs globally.

PENETEK is a premier manufacturer specializing in the production of advanced POS systems and industrial panel PCs. Our expertise lies in creating OEM touchscreen kiosks tailored for the retail sector, combining innovation with durability. We pride ourselves on delivering high-quality, customized computing solutions that meet the rigorous demands of various industries. Our comprehensive services encompass design, manufacturing, and support, ensuring that clients receive unparalleled products and assistance for their business needs.

PENETEK has been providing customers Customizable POS systems for small businesses, both with advanced technology and 20 years of experience, PENETEK ensures that each customer's requirements are met.