RMA Procedure | High-Performance All-in-One POS Systems for Seamless Transactions

RMA Services. | Secure POS hardware solutions

RMA Services.

RMA Procedure

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.

Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.

Please gather the original purchase documents (Invoice / Receipt in most cases) in advance.

Fill in the RMA form here. (Write down the failure symptom and hardware / software configuration as detail as possible.)
1. Contact your supplier (System integrator, hardware distributor, or application software provider) for further assistance.
2. You must provide Penetek or its authorized partners an RMA number and a detailed written description of the problem you are experiencing. Penetek or its authorized partners will not take any action until it is made aware (in writing) of the problem you are experiencing.
3. As your product is fragile, if you send your product to Penetek or one of its authorized partners, ensure that it is packed appropriately. Penetek accepts no responsibility for your product until it reaches Penetek or its authorized partners.

For more Information, please take a look at FAQ.

DOA / RMA Processing Flow.

RMA Procedure | Affordable Industrial POS Systems for Retail and Hospitality | Penetek

Penetek Technology, Inc., based in New Taipei City, Taiwan, has been a leading provider of advanced POS systems and industrial panel PCs since 2013. Specializing in customized touchscreen kiosks, POS terminals, and rugged computing systems, Penetek delivers high-performance solutions for retail, hospitality, and industrial automation. With a commitment to quality and innovation, Penetek offers OEM/ODM services to meet diverse customer needs globally.

PENETEK is a premier manufacturer specializing in the production of advanced POS systems and industrial panel PCs. Our expertise lies in creating OEM touchscreen kiosks tailored for the retail sector, combining innovation with durability. We pride ourselves on delivering high-quality, customized computing solutions that meet the rigorous demands of various industries. Our comprehensive services encompass design, manufacturing, and support, ensuring that clients receive unparalleled products and assistance for their business needs.

PENETEK has been providing customers Customizable POS systems for small businesses, both with advanced technology and 20 years of experience, PENETEK ensures that each customer's requirements are met.