RMA Procedure | All In One POS Terminal | POS Hardware Manufacturer | PENETEK

RMA Services. | Professionally provide POS OEM / ODM services and turnkey POS Hardware solutions.

RMA Services.

RMA Procedure

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.

Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.

Please gather the original purchase documents (Invoice / Receipt in most cases) in advance.


Fill in the RMA form here. (Write down the failure symptom and hardware / software configuration as detail as possible.)
1. Contact your supplier (System integrator, hardware distributor, or application software provider) for further assistance.
2. You must provide Penetek or its authorized partners an RMA number and a detailed written description of the problem you are experiencing. Penetek or its authorized partners will not take any action until it is made aware (in writing) of the problem you are experiencing.
3. As your product is fragile, if you send your product to Penetek or one of its authorized partners, ensure that it is packed appropriately. Penetek accepts no responsibility for your product until it reaches Penetek or its authorized partners.

For more Information, please take a look at FAQ.

DOA / RMA Processing Flow.

RMA Procedure | All In One POS Terminal | POS Hardware Manufacturer | PENETEK

Located in Taiwan since 2013, PENETEK TECHNOLOGY, INC. has been a touchscreen POS machines and POS display screen manufacturer. Its main POS hardware include, customer facing display, dual screen POS hardware, KIOSK machines, retail POS terminal hardware, grocery store POS machines, POS touchscreen displays, panel PC, kitchen and restaurant display systems and POS display screens, which are CC and FCC certified. POS terminals for the grocery store, cash register, convenience store, clothing store, etc.

Penetek, is a 100% Taiwan-based premier manufacturer, that offers OEM / ODM services with the most flexible customization to hospitality, food & beverage, retail, and industrial automation developers and companies with comprehensive product services.

PENETEK has been providing customers with high performance POS touchscreen monitors and POS systems, both with advanced technology and 20 years of experience, PENETEK ensures that each customer's requirements are met.