POS, Panel PC, Kiosk General Questions | Over 20 Years All-In-One POS Displays & Panel PCs Manufacturer | PENETEK

POS, Panel PC, Kiosk General Questions | Professionally provide POS OEM / ODM services and turnkey POS solutions.

POS, Panel PC, Kiosk General Questions

Penetek summarized all questions frequently asked by customers.

Why the system cannot detect the hard drive?

Make sure the Boot Type is UEFI Boot Type or Legacy Type under the BIOS setting.

Why I cannot enter Windows after the beep sound?

Make sure if SSD / HDD is connected to the SATA connector firmly.

Why there is a long beep sound after boot up?

Check the RAM/Memory if it is properly installed.

Why there is no sound after the system boot up?

Check the speaker if it's installed (The speakers are optional devices and they are located at the back of the right and left-hand side. If you don't find the speakers, please contact your system integrator or supplier for more detail.)

Check the volume if it has been tuned up.

Why the system will not turn on?

Make sure the power cord is plugged in, and then press the power button at the back of the lower left-hand side.

Check the LED lit at the bottom of the front bezel if it is turned on and in blue color.

Why the system won't wake up from Sleeping Mode?

Go to device manager, and find "Human Interface Device".

Find "Power Management" under the HID-compliant touch screen.

Make sure the "Allow this device to wake the computer" is checked.

How do I wake up the system by LAN (M62)?

Check if Wake on PME is set to "Enable" in the BIOS setting.

No networking connection

Wired: reconnect or replace the network cable.

Wireless (Default is no Wi-Fi card installed): reconfigure the Wi-Fi connection.

Why my Cash Drawer doesn't eject?

In order to get the Cash Drawer ejected by the commend, you need to set the correct protocol. Usually, it is either COM1 or COM5. These settings can be found in the BIOS under.

How do I get the power to the VGA port, COM port, or Cash Drawer port?

All the systems that are designed by Penetek can select the Power On/Off in the BIOS setting for the VGA port, COM port, and Cash Drawer port.

POS, Panel PC, Kiosk General Questions | All-In-One POS Systems & Panel PCs Manufacturer | PENETEK

Located in Taiwan since 2013, PENETEK TECHNOLOGY, INC. has been a POS systems and Panel PCs manufacturer with Intel 10th Gen. Elkhart Lake platform for POS, Panel PCs, and Industrial PC product lines. Their main products, include POS, All-In-One POS, Panel PCs, Industrial Panel PCs, Kiosks and Open Frame PCs, which are CC and FCC certified.

Penetek, is a 100% Taiwan-based premier manufacturer, that offers OEM / ODM services with the most flexible customization to hospitality, food & beverage, retail, and industrial automation developers and companies with comprehensive product services. With over 20 years of experience in All-in-One (AIO) touch terminal design and manufacturing, Penetek staffs understand the demands of our partners and develop products of unmatched quality and feature to help our OEM/ODM partners meet the specific needs of their customers in the ever-changing dynamic of the market.

PENETEK has been offering customers high-quality POS systems and panel PCs, both with advanced technology and 20 years of experience, PENETEK ensures each customer's demands are met.