RMA Procedure | All-In-One POS Systems & Panel PCs Manufacturer | PENETEK

RMA Services. | Professionally provide POS OEM / ODM services and turnkey POS solutions.

RMA Services.

RMA Procedure

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.

Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.

Please gather the original purchase documents (Invoice / Receipt in most cases) in advance.

Fill in the RMA form here. (Write down the failure symptom and hardware / software configuration as detail as possible.)
1. Contact your supplier (System integrator, hardware distributor, or application software provider) for further assistance.
2. You must provide Penetek or its authorized partners an RMA number and a detailed written description of the problem you are experiencing. Penetek or its authorized partners will not take any action until it is made aware (in writing) of the problem you are experiencing.
3. As your product is fragile, if you send your product to Penetek or one of its authorized partners, ensure that it is packed appropriately. Penetek accepts no responsibility for your product until it reaches Penetek or its authorized partners.

For more Information, please take a look at FAQ.

DOA / RMA Processing Flow.

RMA Procedure | All-In-One POS Systems & Panel PCs Manufacturer | PENETEK

Located in Taiwan since 2013, PENETEK TECHNOLOGY, INC. has been a POS systems and Panel PCs manufacturer with Intel 10th Gen. Elkhart Lake platform for POS, Panel PCs, and Industrial PC product lines. Their main products, include POS, All-In-One POS, Panel PCs, Industrial Panel PCs, Kiosks and Open Frame PCs, which are CC and FCC certified.

Penetek, is a 100% Taiwan-based premier manufacturer, that offers OEM / ODM services with the most flexible customization to hospitality, food & beverage, retail, and industrial automation developers and companies with comprehensive product services. With over 20 years of experience in All-in-One (AIO) touch terminal design and manufacturing, Penetek staffs understand the demands of our partners and develop products of unmatched quality and feature to help our OEM/ODM partners meet the specific needs of their customers in the ever-changing dynamic of the market.

PENETEK has been offering customers high-quality POS systems and panel PCs, both with advanced technology and 20 years of experience, PENETEK ensures each customer's demands are met.