PENETEK TECHNOLOGY, INC. - Penetek is a Taiwan-based manufacturer specializing in the designing and manufacturing of Point of Services (POS) systems & hardware.

RMA Procedure | Streamline Your Operations: Discover Penetek’s Industrial Panel PCs for Manufacturing Efficiency

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.Please gather the original purchase documents (Invoice / Receipt in most cases) in advance. Penetek Technology excels in delivering robust industrial PC and POS solutions, including touchscreen kiosks and rugged computing systems. Specializing in both standard and OEM POS configurations, we offer reliable, high-performance products designed to meet diverse industry needs. Our advanced open frame PCs and panel PCs stand out in the market, ensuring top-tier functionality and durability for industrial automation and retail environments.

RMA Procedure | Elevate Your Hospitality Business with Penetek’s Tailored POS Solutions and Kiosks

RMA Services. | Reliable industrial computing solutions

RMA Services.

RMA Procedure

In this page, you will find detailed RMA Process of Penetek. Pentetek's Customer Service team is available at any time to provide our customers with the most friendly and immediate service.

Before you claim for an RMA, please visit Frequently Asked Question (FAQ) and seek if your problem has described in there. After you have tried all possible solutions, but none of them works.

Please gather the original purchase documents (Invoice / Receipt in most cases) in advance.

Fill in the RMA form here. (Write down the failure symptom and hardware / software configuration as detail as possible.)
1. Contact your supplier (System integrator, hardware distributor, or application software provider) for further assistance.
2. You must provide Penetek or its authorized partners an RMA number and a detailed written description of the problem you are experiencing. Penetek or its authorized partners will not take any action until it is made aware (in writing) of the problem you are experiencing.
3. As your product is fragile, if you send your product to Penetek or one of its authorized partners, ensure that it is packed appropriately. Penetek accepts no responsibility for your product until it reaches Penetek or its authorized partners.

For more Information, please take a look at FAQ.

DOA / RMA Processing Flow.

DOA / RMA Processing Flow.

RMA Procedure | Revolutionizing Retail: Explore the Benefits of All-In-One POS Systems by Penetek

Penetek Technology, Inc. is a leading Taiwanese manufacturer of state-of-the-art POS systems and industrial panel PCs since 2013. With over two decades of experience in all-in-one touch terminals, the company excels at delivering customized solutions that incorporate the latest embedded and desktop/server CPU technologies. Designed for high reliability and long life, their products are ideal for industries that require rugged performance in harsh environments. Penetek's commitment to customer-focused innovation and comprehensive OEM/ODM services make it a leader in its field, serving the global needs of food service, retail and industrial automation.

Known for our commitment to quality and innovation, Penetek offers a wide range of products that meet the unique needs of the retail, hospitality and industrial sectors. Our state-of-the-art all-in-one POS systems integrate multiple functions into a single unit, improving the user experience and operational efficiency. Industrial panel PCs are designed to withstand harsh conditions, making them ideal for demanding environments. In addition, our interactive kiosks are designed to increase customer loyalty and streamline service operations. With over a decade of industry experience, Penetek ensures that each product in our versatile lineup is precision engineered and designed to exceed performance expectations. Our commitment to technological advancement and customer satisfaction positions Penetek as a trusted partner in the global marketplace.

PENETEK has been providing customers with high-quality, customizable POS and industrial computing solutions, both with advanced technology and 20 years of experience, PENETEK ensures that each customer's requirements are met.